T&C’s Mail Forwarding


  • ‘the company’ means the service provider, Marsh Virtual Office
  • ‘the client’ means an individual, company or organisation at whose application the company agrees to provide a service to under the terms of this agreement.
  • ‘agreement’ means the contract and understanding between the company and the client to which these terms and conditions apply for the duration that any services are provided.


The content of this agreement shall apply in relation to any services ordered by the client from the company.


In order to commence service, the client is required to make payment for the appropriate package as published on the company’s website and provide and provide documents for customer verification purposes. No services will be provided, nor is the client authorised to use any of the company’s services, until full payment has been received by the company.

All service subscriptions renew automatically unless cancelled by the client or company. However, it is the clients responsibility to ensure that there is sufficient funds in their account for the subscription to renew successfully. If the clients subscription payment fails multiple times and the client does not remedy this within one (1) month, the company reserve the right to return post to sender.

The company accepts payment by credit and debit card. No other payment methods are acceptable unless specifically agreed otherwise in writing.

The company reserve the right to suspend all or part of the provision of services should the client fail to pay for all relevant services on time. Services will remain suspended until payment has been received in full. While services are suspended, the company reserve the right to return post to sender. The company shall not be held liable for any losses as a result of interruption to service(s).

The company reserves the right to charge an administration fee of £10.00 per invoice for late, failed or non payment. If an account remains unpaid for seven (7) or more days from the date it fell due, the company reserves the right to charge interest at a rate of 4% per annum above the NatWest bank base rate. Should the client initiate a dispute, reversal or chargeback of any payment made, the company will charge a fee of £25.00 per dispute/reversal/chargeback.

Services Levels:

The company endeavours to provide a high level of service to it’s clients at all times. However, as the company is reliant on third parties (postal services, couriers, landlords, etc) which assist in the delivery of services, the company cannot guarantee, nor does it make any warranties or representations, that services will be uninterrupted or error-free and the company shall not, in any event, be liable for interruptions of service which are beyond the company’s reasonable control.

Client Confidentiality:

The company undertakes to treat all client information as confidential. However, should it be served with an appropriate court order, the company may be legally required to co-operate with law enforcement agencies and required to disclose information about the client.

Soliciting Staff:

The client shall not, for a period of 12 months following cessation of this agreement, cause, encourage or assist any of the company’s employees to leave it’s services or to do anything which if done by the client would be a breach of this agreement.

Cancellation Policy:

If the client does not wish to continue using the company’s services, the client may cancel the subscription ny emailing to us. It is the clients sole responsibility to action the cancellation and the company will not refund for any periods where the client claims they intended to cancel. If the client contacts the company with a cancellation request, it is still the clients sole responsibility to action the cancellation themselves.

Refund Policy:

The client may request a full refund within 14 days of the initial order. Requests should be made in writing. Refund requests after this time should also be put in writing and are at the sole discretion of the company. Refunds will not be granted if the following is identified: the customer has activated the service, the customer has already started using the address online or offline (regardless of whether post has been received or not) or the customer is unwilling or unable to provide sufficient ID as required by law.

Other Terms:

The client undertakes to provide the company with all the information and co-operation that the company may reasonably require from time to time to enable the company to perform and observe its obligations. The client agrees with the company not to conduct any business activities which could be/is considered as illegal, immoral or obscene and agrees not to use the company’s services for any such purpose.

Neither party shall be held liable to the other for any loss or damage which may be suffered by the other party due to any cause beyond the first party’s reasonable control, without limitation.

The company reserves the right to amend, alter or vary any aspect of the service it provides to the client without limitation or liability, including the service address, it’s scale of charges and terms of business. While the company will endeavour to give reasonable notice (normally one month’s written notice via email), it reserves the right to do so with immediate effect. Any notices issued by the company to the client shall be deemed delivered unless the company is informed otherwise.

In certain cases, it may be necessary to terminate the services it provides to the client and the company reserves the right to do so with immediate effect.

In order to comply with money laundering regulations, the company is required to obtain copies of two forms of identification from the client. This is used solely for identification purposes and will not be shared or disclosed to any third parties. The company is unable to release or make available to the client any post which has been received unless the company has appropriate and acceptable identification on file for the client.

If the client fails to provide acceptable ID within one (1) month of activating the service, the company reserve the right to return post to sender.

The company accepts no responsibility for loss or personal injury caused to clients or guests of clients when visiting our premises.

Entire agreement:

This agreement represents the understanding between the company and the client. This agreement shall be governed by and construed and interpreted in accordance with English Law. By ordering any of the company’s inbound services shall be deemed as acceptance to the Terms of Business as stated above.